No Refunds

We offer exchanges within 7 days of receiving your order. We are happy to make an exchange for a different product of equal value, or offer you in-store credit.

Please note the following exceptions to our exchange policy: 

• Sale and Discounted items are final sale and cannot be exchanged.
• Returned items must in the same condition as it was received and cannot show any visible signs of wear or use.
• All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all exchanges be sent insured and with tracking as Passport Habits is not responsible for lost or damaged products.
• In-store credit never expires.
• If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to customerservice@passporthabits.com. We will either send you a new piece or refund your money.

To initiate an exchange, please email customerservice@passporthabits.com with your order number and reason for exchange.

DOMESTIC SHIPPING within the Continental United States ONLY.

All domestic orders under $200 are sent priority mail via USPS.

We offer free ground shipping on all domestic orders $200 and above, including rugs. Free shipping will be automatically applied at checkout. We ship rugs via UPS ground shipping. If you wish to have it delivered faster, please email us at customersevice@passporthabits.com.

All orders are shipped within 3 business days from the time the payment and shipping information is received. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

After the package is delivered to your doorstep, Passport Habits is not responsible for what happens to it from that point forward.

On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at customerservice@passporthabits.com within 4 hours of placing your order and we will forego it. 

INTERNATIONAL SHIPPING NOT AVAILABLE AT THIS TIME. Currently we ship ONLY TO CONTINENTAL UNITED STATES. 

If you live outside the Continental U.S.  and fall in love with an item seen online, email us at customerservice@passporthabits.com and we will work together to get it to you.

No Refunds

We offer exchanges within 7 days of receiving your order. We are happy to make an exchange for a different product of equal value, or offer you in-store credit.

Please note the following exceptions to our exchange policy: 

• Sale and Discounted items are final sale and cannot be exchanged.
• Returned items must in the same condition as it was received and cannot show any visible signs of wear or use.
• All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all exchanges be sent insured and with tracking as Passport Habits is not responsible for lost or damaged products.
• In-store credit never expires.
• If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to customerservice@passporthabits.com. We will either send you a new piece or refund your money.

To initiate an exchange, please email customerservice@passporthabits.com with your order number and reason for exchange.

DOMESTIC SHIPPING within the Continental United States ONLY.

All domestic orders under $200 are sent priority mail via USPS.

We offer free ground shipping on all domestic orders $200 and above, including rugs. Free shipping will be automatically applied at checkout. We ship rugs via UPS ground shipping. If you wish to have it delivered faster, please email us at customersevice@passporthabits.com.

All orders are shipped within 3 business days from the time the payment and shipping information is received. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

After the package is delivered to your doorstep, Passport Habits is not responsible for what happens to it from that point forward.

On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at customerservice@passporthabits.com within 4 hours of placing your order and we will forego it. 

INTERNATIONAL SHIPPING NOT AVAILABLE AT THIS TIME. Currently we ship ONLY TO CONTINENTAL UNITED STATES. 

If you live outside the Continental U.S.  and fall in love with an item seen online, email us at customerservice@passporthabits.com and we will work together to get it to you.

Lucky you on selecting your one-of-a-kind handmade forever rug. Here are some things to consider...

The beauty of vintage rugs is in their absolute uniqueness. They’re handmade and therefore irregular. Each rug has a story to tell, and that means wear from decades of use. There may be very small tears or holes, slight staining and/or fraying. We do our very best to bring you high quality rugs that capture the essence of their exquisite handmade nature.

Sizing

Vintage rugs are rarely perfectly square/rectangle or in “typical” sizing of new, factory made rugs. Use this to your advantage. Style your room in way that expresses your distinct aesthetic. Have fun breaking the “rules” to make it your own. We not opposed to layering a couple of rugs, in fact we encourage it!

Color

We photograph our rugs in soft, natural light. We do not enhance the images. Please note that the colors will vary from screen to screen. Please look at all images of the rug, including the up close, detailed shot, before making a purchase.

Cleaning

The lanolin in rugs acts as a natural stain repellant. If you do need to treat a spill or a stain, treat immediately with water and ‘Dawn’ dish soap. Do not use a product containing hydrogen peroxide. Lather the soap and wipe with a sponge or toothbrush and rinse with water once spot is removed. Be sure to dry completely, using a hair dryer if necessary.

Wool Scent

Remember these are vintage and may have a slight “old” rug scent. If there’s a smell, it should fade over time once its opened. To speed up the process, hang outside on a dry sunshiny day. Alternatively, hang over a railing for several days.

Stabilizing

Rug pads are recommended for thin rugs to keep them in place. Or, if you don’t plan on flipping your rug, you can use double sided tape from a home improvement store. You can also use one of these techniques if your rug doesn’t lie perfectly flat.

Moisture

Allowing a rug to remain damp is to be avoided. If using a rug in a bathroom, we recommend wiping your feet with your towel before stepping on it. Think of placing your rug by the sink and not in front of your shower.

No Refunds

We offer exchanges within 7 days of receiving your order. We are happy to make an exchange for a different product of equal value, or offer you in-store credit.

Please note the following exceptions to our exchange policy: 

• Sale and Discounted items are final sale and cannot be exchanged.
• Returned items must in the same condition as it was received and cannot show any visible signs of wear or use.
• All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all exchanges be sent insured and with tracking as Passport Habits is not responsible for lost or damaged products.
• In-store credit never expires.
• If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to customerservice@passporthabits.com. We will either send you a new piece or refund your money.

To initiate an exchange, please email customerservice@passporthabits.com with your order number and reason for exchange.

DOMESTIC SHIPPING within the Continental United States ONLY.

All domestic orders under $200 are sent priority mail via USPS.

We offer free ground shipping on all domestic orders $200 and above, including rugs. Free shipping will be automatically applied at checkout. We ship rugs via UPS ground shipping. If you wish to have it delivered faster, please email us at customersevice@passporthabits.com.

All orders are shipped within 3 business days from the time the payment and shipping information is received. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

After the package is delivered to your doorstep, Passport Habits is not responsible for what happens to it from that point forward.

On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at customerservice@passporthabits.com within 4 hours of placing your order and we will forego it. 

INTERNATIONAL SHIPPING NOT AVAILABLE AT THIS TIME. Currently we ship ONLY TO CONTINENTAL UNITED STATES. 

If you live outside the Continental U.S.  and fall in love with an item seen online, email us at customerservice@passporthabits.com and we will work together to get it to you.

No Refunds

We offer exchanges within 7 days of receiving your order. We are happy to make an exchange for a different product of equal value, or offer you in-store credit.

Please note the following exceptions to our exchange policy: 

• Sale and Discounted items are final sale and cannot be exchanged.
• Returned items must in the same condition as it was received and cannot show any visible signs of wear or use.
• All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all exchanges be sent insured and with tracking as Passport Habits is not responsible for lost or damaged products.
• In-store credit never expires.
• If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to customerservice@passporthabits.com. We will either send you a new piece or refund your money.

To initiate an exchange, please email customerservice@passporthabits.com with your order number and reason for exchange.

DOMESTIC SHIPPING within the Continental United States ONLY.

All domestic orders under $200 are sent priority mail via USPS.

We offer free ground shipping on all domestic orders $200 and above, including rugs. Free shipping will be automatically applied at checkout. We ship rugs via UPS ground shipping. If you wish to have it delivered faster, please email us at customersevice@passporthabits.com.

All orders are shipped within 3 business days from the time the payment and shipping information is received. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

After the package is delivered to your doorstep, Passport Habits is not responsible for what happens to it from that point forward.

On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at customerservice@passporthabits.com within 4 hours of placing your order and we will forego it. 

INTERNATIONAL SHIPPING NOT AVAILABLE AT THIS TIME. Currently we ship ONLY TO CONTINENTAL UNITED STATES. 

If you live outside the Continental U.S.  and fall in love with an item seen online, email us at customerservice@passporthabits.com and we will work together to get it to you.