We offer exchanges within 30 days of receiving your order. We are happy to make an exchange for a different product of equal value or offer you store credit.
Please note the following exceptions to our exchange policy:
- Discounted items are final sale and cannot be exchanged
- Special orders are final sale
- Returned items must in the same condition as they were received and cannot show any visible signs of wear or use
- All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all exchanges be sent insured and with tracking as Passport Habits is not responsible for lost or damaged products.
- Store credit never expires
If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to firstname.lastname@example.org. We will either send you a new piece or refund your money.
To initiate an exchange, please email email@example.com with your order number and reason for exchange.
We offer domestic shipping within the continental United States only.
We offer free ground shipping on all domestic orders $150 and above, including rugs. Free shipping will be automatically applied at checkout. We ship rugs via UPS ground shipping. If you wish to have your rug delivered faster, please email us at firstname.lastname@example.org.
All orders are shipped within 3 business days from the time the payment and shipping information is received.
Once the order is shipped, you will receive an email confirmation with the tracking number.
After the package is delivered to your doorstep, Passport Habits is not responsible for what happens to it from that point forward.
On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at email@example.com within 4 hours of placing your order and we will forego it.
Unfortunately, international shipping is not available at this time. Currently we ship only to the continental United States.
If you live outside the continental U.S. and fall in love with an item online or in the shop, please email us at firstname.lastname@example.org and we will work together to get it to you!